Why Factory Direct?
Unlike mass-market furniture that sits in warehouses for months, our pieces are produced directly from our factory after your order is placed.
This allows us to:
• Stronger Quality Control
Direct shipping allows us to oversee production, packaging, and final inspection without interference from third parties
• Lower Inventory & Operating Costs
Made-to-order production reduces warehousing, overstock, and capital tied up in unsold inventory.
• Higher Production Efficiency
Orders flow directly into manufacturing, enabling better planning, fewer revisions, and smoother production cycles.
• Direct Customer Feedback Loop
Receiving feedback straight from customers helps us improve designs, processes, and product performance faster.
Each order begins production immediately—made specifically for you.
What is the Production & Shipping Timeline?
Production & Shipping Timeline
• Production Time: Ship within ~7 business days
• Delivery Time:
U.S. West Coast—》Arrives in 1–4 weeks depending on location
U.S. East Coast—》Arrives in 1–6 weeks depending on location
• Tracking: Full shipment tracking provided once dispatched
We prioritize reliable and predictable lead times, especially for designers and project-based orders.
What Factory Direct Means for You？
✔ Better Value, No Middlemen
✔ Made-to-Order, Better Quality
✔ Clear Timelines & Transparent Process
✔ More Flexibility, More Contro
Your furniture is professionally packaged, shipped through established logistics partners, and supported by our team throughout the delivery process.
Designed for Customers Who Value
Designed for Customers Who Value:
• Thoughtful, design-driven furniture
• Better materials over fast mass production
• Transparent timelines and honest pricing
This model is especially trusted by:
• Interior Designers
• Architecture & FF&E Firms
• Hospitality & Residential Projects
Can I request customization?
Yes, we offer a variety of customization options to help you create the perfect piece for your space. You can personalize your sofa or lounge chair with custom fabrics or colors, modular layouts, leather swaps, cushion upgrades, and matching ottomans. Whatever your vision, we’re happy to work with you to bring it to life.
What are the benefits of a Trade Account?
At Our Furniture, our Business Trade Account offers exclusive benefits for professional partners. Enjoy up to 15% off orders over $5,000, free shipping on all business orders, and flexible payment terms to suit your needs. You’ll also receive priority service and White-Glove Delivery for effortless setup.
We also provide customizable solutions tailored to your brand. Visit our Business Trade Account page or contact our team via live chat to learn more and start a partnership with Sohnne for long-term value and reliable support.
What’s your return policy?
At Our Furniture, your satisfaction is our top priority. If you wish to return a product, please contact us through our Contact Us page, and our team will guide you through the process.
Please keep all original packaging and submit your return request first.
What if my order is damaged?
If your order arrives damaged, we’re here to help. Contact our customer support team within 48 hours of delivery, and we’ll guide you through the next steps.
Upon receiving your order, please check the packaging for any issues and document any damages. If you notice any problems, contact us at 1-800-939-3950 or 812-221-1093 for assistance.
What’s the shipping cost?
At Our Furniture, we are committed to delivering real value. To pass on maximum savings to our customers, we cover 70% of worldwide shipping costs, leaving you to pay only 30%.You’ll always know the full cost before confirming your order.
We currently offer standard shipping to addresses in Canada and the continental US only.
What warranty is included?
At Our Furniture, we are dedicated to delivering exceptional quality, which is why all our furniture comes with a 5-year warranty. This demonstrates our confidence in both our craftsmanship and materials. For more details about our warranty, please visit our Limited Warranty Information page.
