Our Furniture | Terms of Purchase

 

Introduction

These terms and conditions govern your use of ourfurniture.com (referred to as “our Website”). By placing an order, you confirm that you have read, understood, and agreed to these policies. These rules help ensure a smooth and professional experience for both you and Our Furniture. If you have any questions, please contact us for assistance.

 

Showroom & Physical Locations

To ensure we offer the best value to our customers, we do not operate physical showrooms. By focusing entirely on our online platform, we are able to reduce overhead costs and offer professional-grade furniture at much more competitive prices.

 

Order Processing

Once your order is placed, you will receive an official confirmation email with your complete order details. For any updates, changes, or clarifications, please reach out to our team at [email protected].

 

Sales Tax Policy

At this time, sales tax is not applied to orders processed through our platform. Our Furniture remains committed to full regulatory compliance; therefore, this policy is subject to adjustment in the future based on evolving state and federal tax regulations. Clients will be notified of any structural changes to fiscal requirements at the point of purchase.

 

Shipping & Custom Order Guidelines

 

Delivery Timelines

• In-Stock Items:Products currently in stock are generally shipped within 1 to 3 business days, unless a different lead time is noted on the specific product page.
• Delays:Please note that Our Furniture is not responsible for shipping delays caused by severe weather, labor strikes, or unforeseen issues from our suppliers.

Order Status & Support

To check the status of your delivery, please contact us via the following methods:

• Email:Send a message to [email protected]. We guarantee a response within 24 to 48 business hours, though we always aim to reply much sooner.
• Phone:Call us at 800-939-3950 and select the “Customer Service” option.

Delivery Service Levels

• Standard Delivery:All shipments are curbside. This means the carrier will deliver the items to the curb of your property.
• Additional Assistance:If you require help bringing the furniture inside or need extra services, please email us for a custom price quote before your delivery.
• Special Regions: Shipping to Canada, Alaska, Hawaii, and Puerto Rico requires a specific freight quote. Please contact our team at the email above for rates.

Made-to-Order Products

We are proud to offer a wide selection of furniture built specifically to your preferences. Please review our policy for these custom items:

• Cancellation Window:You may cancel a “Made-to-Order” request for a full refund within 7 days of placing the order.
• Production Phase:After this 7-day period, cancellations are no longer permitted. At this stage, the custom production process has begun and materials have been dedicated to your order.

 

Order Cancellation Policy

 

Standard Order Cancellations

Your order is considered confirmed as soon as the payment is authorized. Because we strive to ship in-stock products on the same or next business day, please note the following:

• Pre-Shipping:You may cancel your order for a refund before it leaves our warehouse.
• Post-Shipping:If you cancel an order after it has already shipped, you will be responsible for all shipping and handling costs, plus a restocking fee of up to 20%.
• Refund Process:Once a cancellation is approved, we will issue the refund immediately.
• Important Requirement:All cancellations must be submitted in writing. A cancellation is only official once you receive a confirmation of receipt from our company.

Processing Fees

Please be aware that credit card companies charge a 4% processing fee to handle transactions. This fee is non-refundable in the event of any cancellation or exchange.

Cancellation Policy for Sale & Clearance Items

Items found in our Sale and Clearance sections are in high demand and have very limited stock. To be fair to all customers, the following rules apply:

• Shipping Status:You may only cancel a sale or clearance item if it has not yet shipped.
• 24-Hour Rule: If you cancel an unshipped sale item more than 24 hours after placing the order, we reserve the right to charge a 25% service fee. This fee covers the cost of holding limited inventory and making it unavailable to other interested buyers.

 

Payment Disputes & Chargebacks

 

Direct Resolution First

We are committed to providing a fair and fast resolution to any payment concerns you may have. To avoid the long and complicated process of a bank dispute (Chargeback), we kindly ask that you contact us directly first.

Filing a formal dispute with your bank can delay your refund for weeks. Instead, please reach out to our team, and we will prioritize your concern for an immediate solution.

Contact Our Support Team

• Email:[email protected]
• Phone:800-939-3950 (Select the “Customer Service” option)

Our goal is to resolve any billing issues within 24–48 hours, ensuring a much faster and simpler process than a bank investigation.

 

Return & Exchange Policy

 

Standard Returns

We want you to be satisfied with your purchase. If a product does not meet your expectations, you may return it within 30 days of delivery.

• Item Condition:To be eligible for a refund, items must be unused, undamaged, and in their original packaging. All returns must be double-boxed to ensure they are protected during transit.
• Return Authorization (RMA):You must email us at [email protected] to receive an RMA number before shipping anything back. Please note that unauthorized returns will be refused.

Refund & Shipping Costs

• Shipping Deductions:All refunds are issued minus the original shipping costs. If your order had "Free Shipping," the actual cost we paid to ship the item will be deducted from your refund.
• Return Shipping:Customers are responsible for the cost of shipping items back to us. For your protection, you must insure the item for its full retail value.
• Damaged Returns:If an item arrives damaged at our warehouse due to poor packing or carrier handling, we will deduct the loss from your refund. In this case, you will need to file a claim with your shipping carrier.

Defective or Damaged Items

If you receive an item that is defective, damaged, or has the wrong color:

1. Email us immediately with 2–3 photosshowing the issue.
2. Once authorized, ensure the item is returned with all original accessories and packaging.

Important Guidelines

• Timeline:Items must be shipped within 2 business days after you receive your return authorization.
• Tracking:You must email your tracking number to [email protected]. We cannot process your refund without this information.
• Processing Time:After we inspect the returned item, we will process your refund or exchange within 1–2 business days.

Product Exchanges

For all exchanges, the customer is responsible for all shipping, handling, and administrative fees. If there is a remaining balance after an exchange, it will be issued as Store Credit only.

Freight (LTL) Shipments

For large items delivered on pallets:

• Tracking updates for truck deliveries may take 24–48 hoursto appear in the system.
• If a freight order is canceled after it has already shipped, the customer is still responsible for the original shipping costs.

 

Final Sale & Clearance Policy

About Our Clearance Collection

Items in our Clearance section are offered at significant discounts and are usually in stock and ready to ship—often as early as the same or next business day.

By purchasing from this section, you acknowledge and agree to the following professional terms:

• Final Sale Status:All clearance items are sold "as is." Once an order has been shipped, it cannot be returned, exchanged, or canceled.
• Shipping & Recalls:Once an item leaves our warehouse, it is in the hands of the carrier and cannot be recalled. The sale is considered final at the moment of shipment.
• Pricing & Restocking:Clearance prices are temporary and apply only to current stock. If an item sells out and is later restocked, it will be sold at its standard price, not the clearance rate.
• Inventory Accuracy:We work hard to keep our stock levels accurate. However, in rare cases where an item is oversold, we will notify you immediately and issue a full refund.
• Quick Shipping:One of the main benefits of our clearance items is their fast delivery. These pieces are ready to go and do not require the standard lead times of our regular collection.
• First-Come, First-Served:Availability is limited. Items are sold to customers in the order their payments are confirmed.

 

Damaged Goods & Claims Policy

IMPORTANT: Inspection Before Signing

To ensure we can support you in the event of shipping damage, you must inspect your items upon arrival.

• The Golden Rule:If you see visible damage to the packaging, you must write "Damaged in Transit" on the delivery receipt before signing it.
• Why this matters:Shipping carriers will automatically deny any claim if damage is not noted at the time of delivery. If you sign the receipt without a damage note, we will be unable to provide a refund or replacement.

 

Delivery Guidelines by Carrier Type

 

1. Freight & Large Item Deliveries (LTL)

• Check for Damage:Look for holes, crushed corners, or gouges in the boxes.
• Document it:Note any package damage on the delivery receipt.
• Hidden Damage:If the box looked fine but you find damage inside after opening, you must email [email protected] within 24 hours.
• Save Packaging:Keep all original boxes and packing materials for at least 15 days.

2. FedEx & Small Parcel Deliveries

• Severe Damage:If the box is badly crushed or torn open, please reject the package and do not sign for it.
• Minor Issues:For small issues (like a scratched handle or wheel), accept the package, take 3 clear photos, and email them to us immediately.

3. Local Deliveries

• Inspection:Inspect your furniture fully while the delivery team is present.
• Resolution:If the item needs to be replaced, reject the package. For small parts that are damaged, take photos and we will ship you a replacement part at no cost.
• Deadline:All local delivery claims must be submitted within 24 hours.

Additional Important Information

• Leather Variations:Please understand that leather is a natural material. Each piece is unique, and there may be slight variations in tone, texture, and color. Additionally, colors may appear slightly different depending on your computer screen settings.
• Damage Reports & Fees:Any damage reported after the 24-hour window may not be covered. Returns due to damage will follow our standard return policies, including applicable restocking fees.
• Liability Disclaimer:Our Furniture is not responsible for any accidents, injuries, or property damage related to the use of our products.

Delivery Procedures & Attempts

1. Freight Deliveries (Large Items)

• Residential Appointments:The freight company will call you to schedule a delivery time. It is important to be present during your appointment. Repeated missed deliveries may result in additional storage fees.
• Business Deliveries:Deliveries to commercial addresses occur during normal business hours without a prior phone call.
• Standard Service:All freight deliveries are curbside. You are responsible for moving the items from the truck to your home.
• Premium Services:If you need a liftgate or inside delivery, please email us at [email protected] for a price quote before your delivery.

2. FedEx & Small Carrier Deliveries

• Attempts:FedEx will make three attempts to deliver your package. If they are unsuccessful, you must call 1-800-GoFedEx to arrange a pickup at their local facility.
• Return to Warehouse:If an item is sent back to our warehouse because it could not be delivered, the customer must pay for re-shipping fees plus a $50 administrative charge.
• Tracking:It may take 24 to 48 hours for tracking updates to show up in the FedEx system after the label is created.

3. Local Deliveries

• Scheduling:You will receive an email 24 to 48 hours before delivery with a 3-hour arrival window.
• Rescheduling:If the assigned time does not work for you, please notify us immediately. Missed deliveries will be rescheduled for the next available date.
• Service Level:Like all our standard shipments, local deliveries are curbside only. For extra help moving items inside, please contact us for a quote.

 

Final Policy Modules

 

1. Delivery Storage Fees

For large items delivered via freight (LTL), prompt communication is essential.

• Response Timeline:If the freight carrier contacts you to schedule delivery and does not receive a response within two (2) business days, storage fees will begin to add up.
• Estimated Costs:These fees are set by the carrier based on weight and size. While they vary, a typical estimate is $25 per day.
• Customer Responsibility:The customer is responsible for all storage fees caused by a lack of response or coordination.
• Refusal & Cancellation:If a customer refuses to pay these fees and chooses to cancel the order, a 50% cancellation fee plus all original shipping costs will be applied.

2. Shipping Responsibility (Transfer of Risk)

At Our Furniture, we partner with reliable, top-tier logistics companies to deliver your products.

• Third-Party Logistics:Since we outsource our shipping, we do not handle the delivery directly.
• Responsibility Update:Once your order is handed over to the transport company, they become responsible for the safety and condition of the goods during transit.
• Our Commitment:While the legal responsibility transfers to the carrier, we are always here to help you coordinate with them if any issues arise during the shipping process.

 

Pricing & Payment Policy

 

Payment Authorization & Security

To ensure your order is processed and secured immediately, we follow a standard payment protocol:

• Immediate Charges:Your credit card or payment method will be charged in full at the time you place your order.
• Fraud Protection:For your security, any order flagged as a potential fraud risk will not be charged until we have successfully verified the purchase with you. This protects both your account and our business.

Coupon Code & Promotion Rules

We love offering value to our customers through special promotions. To keep our pricing fair for everyone, the following rules apply to all coupon codes:

• Active Periods Only:Coupons are only valid during their specific promotion dates and must be applied at checkout. We cannot apply a coupon retroactively after an order has been placed.
• Exclusions:Coupon discounts do not apply to:

• Existing orders, returns, or previous exchanges.
• Orders placed through third-party websites or auction sites.
• Purchases shipped outside the continental USA.
  • Usage Limits:Coupons are limited to one per customer/delivery address.
  • External Sites:Please note that Our Furniture is not responsible for expired or incorrect promotion codes listed on external "coupon" or "deal" websites.

 

Final Policy Modules

 

1. Warranty & Protection

Every product at Our Furniture undergoes a series of strict quality control inspections to ensure it meets our high standards before it is shipped to you.

• Five-Year Standard Warranty:we provide a 5-year warranty on all products, covering any manufacturing defects. During this period, we will replace any defective parts at no cost to you.
• What is Covered:If a part breaks during normal use due to a production flaw, we will replace it for free.
• What is Not Covered:Our warranty does not cover general wear and tear or accidental damage. For example, if a pet scratches the leather, this is not a manufacturing defect; however, we will still help you by offering replacement parts at our wholesale cost.
• How to Claim:In the rare event of a defect, please email clear photos to [email protected]. Our team will review your case and provide a solution within 24–48 hours.

2. Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. Our practices follow the guidelines of the Data Protection Act.

• Information Collection:We may collect your email address using "cookies" or "pixels" through trusted third-party partners. This helps us understand your preferences and provide you with relevant marketing offers.
• Direct Marketing:Our partners may combine your email with other information (like a mailing address) so we can send you special offers through the mail.
• Your Choice (Opt-Out):If you do not want us to collect your information, simply contact us to "opt out," and we will remove your details from our marketing lists immediately.
• Legal Jurisdiction:This policy is governed by the laws of the State of New York. Your information is stored securely and handled according to U.S. federal laws.

 

Final Policy Details

 

1. Product Conformity & Natural Variations

We are committed to using only the highest quality materials. Because many of our products feature natural components, please keep the following in mind:

• Natural Character:Materials such as leather and wood have natural variations in shade, texture, color, and grain. These are unique characteristics of the materials and are not considered manufacturing defects.
• Color Accuracy:We strive to display product colors as accurately as possible. However, we cannot be responsible for slight color variations caused by different browser software, screen brightness, or computer monitor settings.
• Dimensions:Reasonable variations in dimensions (within industry standards) are normal and do not qualify as a defect.

2. Shipping to Canada

We are happy to serve our Canadian customers. Please note that international shipping requires additional steps:

• Customer Responsibility:For orders delivered to Canada, the customer is responsible for all Customs Charges, Local Fees (VAT), and any additional international shipping costs.
• Final Quote Process:After you place your order, a Our Furniture representative will contact you with a final, all-inclusive shipping quote.
• Payment Methods:Once you approve the quote, the additional shipping and customs balance can be paid conveniently via Credit Card or Check.

60-Day No-Risk Trial Policy

To support confident purchasing decisions, Ourfurniture offers a 60-Day No-Risk Trial on select sofa configurations. This program allows customers to evaluate comfort, scale, and functionality in their own living space before committing to a full sofa set.

Eligibility

• The 60-Day No-Risk Trial applies to one (1) sofa unit per order.
• The trial is available exclusively within the Modular Sofa and Sectional Sofa categories, and is limited to two designated subcategories under each category.
• Eligibility is restricted to one trial participation per household unless otherwise approved by OURFURNITURE.

Trial Period

• The 60-day trial period begins on the date of delivery, as confirmed by the carrier.
• During the trial period, the product may be used under normal residential conditions for evaluation purposes.

Trial Process

1. Unit Selection
   Customers may select one eligible Modular or Sectional Sofa unit to participate in the trial.
2. In-Home Evaluation
   The selected unit may be used in the customer’s home for up to 60 days to assess fit, comfort, and design compatibility.
3. Retention or Return Decision

• Retention & Expansion:
  Customers who retain the trial unit may purchase additional modules, armrests, or ottomans to complete or expand their sofa configuration.
• Return Option:
  Customers may initiate a return within the 60-day trial period and receive a full refund, subject to the conditions below.

Returns & Refunds
All returns and refunds under the 60-Day No-Risk Trial are subject to the terms outlined in our Returns & Refunds Policy.

 

Completion Reward

• Customers who retain their trial unit and complete their sofa configuration are eligible to receive a 10% promotional rewardfor a future purchase.
• The reward will be issued after confirmation of the completed sofa set and is subject to standard promotional terms and exclusions.

Made-to-Order Production

• All Ourfurniture sofas are made-to-order in our own manufacturing facilities, ensuring consistent quality and production standards.
• Trial units are manufactured to the same specifications and quality controls as all standard orders.

Program Limitations

• The trial applies only to the initial trial unit and does not extend to additional modules purchased subsequently.
• Customized, altered, or non-standard items may be excluded from return eligibility.
• Ourfurniture reserves the right to limit or discontinue participation in the trial program in cases of suspected misuse or abuse.

 

Final Policy Sections

 

1. Special Promotions & Offers

All promotional and newsletter offers are subject to the following professional terms:

• Gift Delivery:If your order includes a free gift or promotional item, please note that it may ship separately and take longer to arrive than your main product.
• Geographic Limits:Promotions are valid only within the continental USA. Shipping to regions outside the Contiguous United States will require the recipient to pay shipping and processing fees.
• Usage Rules:Offers are limited to one gift per delivery address and cannot be combined with other discounts, past purchases, returns, or gift card purchases.
• Value & Availability:Free gifts are available only while stocks last and cannot be exchanged for cash or other alternatives.
• Minimum Purchase:Any required "minimum purchase value" refers to the product price only and does not include shipping or taxes.
• Changes:Our Furniture reserves the right to update or change promotions at any time without prior notice.

2. Copyright & Trademarks

All content on this Website and its related pages—including but not limited to text, images, logos, and designs—is the exclusive property of Our Furniture. This material is protected by copyright and trademark laws. Unauthorized use of any materials from this site is strictly prohibited.

3. Information Collection & Security

We collect information to provide you with a better shopping experience.

• When We Collect Data:We collect information when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This may include your name, email, mailing address, and phone number.
• Payment Security:For your total safety and protection, we do not store your credit card information on our servers. All payment details are handled by our secure payment gateway provider, which keeps your data encrypted and protected.
• Anonymous Browsing:You are always welcome to visit and browse our Website anonymously without providing personal information.

 

Data Usage & Security Standards

 

How We Use Your Information

We collect data primarily to enhance your shopping experience and ensure smooth order fulfillment. Your information may be used to:

• Process Transactions:Your data is used solely to deliver the products or services you purchased. We will never sell, exchange, or transfer your information to any other company without your consent.
• Provide Order Updates:We use your email address to send important notifications regarding your order status and shipping tracking.
• Enhance Customer Support:Your information helps our team respond more effectively to your service requests and technical needs.
• Communicate via SMS:If you provide a mobile number, we may send text messages to follow up on product inquiries, share order details, or inform you of special promotions.
• Marketing & Promotions:We may occasionally send company news, product updates, or special offers. You can opt out of these at any time.

How We Protect Your Privacy

We implement high-level security measures to keep your personal data safe when you place an order or access your account:

• Secure Transactions (SSL):All sensitive and credit information is transmitted via Secure Socket Layer (SSL) This data is then encrypted into our payment provider's database, accessible only by authorized personnel who are legally required to keep the information confidential.
• No Long-Term Storage:For your protection, your private financial details (credit card info, etc.) are not kept on file for more than 60 days after a transaction is completed.
• Secure Servers:We utilize professional-grade secure servers to maintain the integrity of your personal information.

Email Performance & Easy Opt-Out

To improve our communication, we analyze how our emails are received:

• Email Tracking:Some of our marketing emails include tracking to help us understand "open" and "click" rates. This allows us to improve our content and avoid sending irrelevant emails. We do not track personal correspondence or invoice emails.
• Total Control:If you prefer not to have your email activity tracked, you can easily unsubscribe or change your preferences by clicking the link at the bottom of any email we send. This will remove you from our marketing communications immediately.

 

Website Usage & Privacy Standards

 

Use of Cookies

We use "cookies" to enhance your browsing experience. Cookies are small files transferred to your computer (with your permission) that help our system recognize your browser and remember specific details.

• Why we use them:Cookies help us remember the items in your shopping cart, save your preferences for future visits, and analyze website traffic so we can improve our service.
• Your Control:You can set your browser to warn you each time a cookie is sent, or you can turn them off entirely.
• Note:If you disable cookies, some features of our website may not work perfectly. However, you can still place orders by calling our Customer Service at 800-939-3950.

Information Sharing with Third Parties

Your trust is important to us. We do not sell, trade, or transfer your personal information to outside companies. * Trusted Partners: This does not include reliable third parties who help us run our website or conduct our business, provided they agree to keep your information strictly confidential.

• Legal Requirements:We may release information when necessary to comply with the law, enforce our site policies, or protect the safety and rights of our company or others.
• Non-Personal Data:General information that does not identify you personally may be shared with partners for marketing or advertising purposes.

Third-Party Links

Occasionally, we may include links to third-party products or services on our website. These external sites have their own independent privacy policies. We are not responsible for the content or activities of these linked sites, but we always strive to protect the integrity of our brand and welcome your feedback regarding any external links.

Scope of Policy & Your Consent

• Online Only:This privacy policy applies only to information collected through our Website and not to information collected offline.
• Your Consent:By using our Website, you agree to the terms of this privacy policy.
• Policy Changes:If we update our privacy policy, we will post the changes on this page and notify you via email. Any changes will only apply to information collected after the update date.

Final Terms & Conditions

All orders—whether placed through our Website, via telephone, or by email—are governed by the professional terms and conditions outlined across our policy center. These rules are designed to ensure a transparent and high-quality experience for every Our Furniture client.

 

Legal Disclaimer & Terms of Use

 

Governing Law & Jurisdiction

Our Furniture is an established business in the State of New York, USA.

• Applicable Law:All orders and your use of this Website are governed by the laws of the State of New York and applicable U.S. federal laws.
• Consent to Jurisdiction:By using this site, you consent to the exclusive jurisdiction of the courts and dispute resolution organizations in New York, NY, for any legal matters arising from or relating to this agreement.
• Compliance:You are responsible for complying with your local laws. Use of this Website is unauthorized in any jurisdiction where these terms do not have full legal effect.

Agreement to Arbitrate (Dispute Resolution)

To provide a fair and efficient resolution process, you and Our Furniture agree to the following:

• Binding Arbitration:Any dispute arising under this agreement (excluding criminal or statutory violations) will be submitted to binding arbitration in accordance with the Rules of the Better Business Bureau (BBB).
• Finality:The arbitrator’s decision will be final and binding on both parties.
• Costs:All administrative fees for the arbitration will be covered by Our Furniture. Further information can be obtained by calling the BBB Serving New York.
• Waiver of Court Trial:By agreeing to arbitration, both parties acknowledge that they are waiving the right to go to court for disputes covered by this clause.

No Warranties & Limitation of Liability

• "As Is" Basis:All materials on this Website are provided "as is" without any express or implied warranty. Our Furniture specifically disclaims all warranties, including merchantability and fitness for a particular purpose.
• Use at Your Own Risk:We are not responsible for any errors in website content, damages to your hardware, or loss of data resulting from the use of this site.
• Liability Exclusion:In no event shall Our Furniture, its affiliates, or agents be liable for any direct, indirect, punitive, or consequential damages arising from the use of this Website or the materials provided herein, even if advised of the possibility of such damages.

General Provisions

• Entire Agreement:This document constitutes the entire agreement between you and Our Furniture, superseding all prior communications (electronic, oral, or written).
• Policy Changes:We reserve the right to change these terms and conditions at any time without prior notice.
• No Agency:No joint venture, partnership, or agency relationship exists between you and Our Furniture as a result of this agreement.
• Fraud & Non-Payment:Unpaid items and credit card fraud cases will be prosecuted to the fullest extent of the law.

 

Limitation of Liability & Indemnification

 

General Limitation of Liability

To the fullest extent permitted by applicable law, Our Furniture—including its officers, directors, employees, and affiliates (the "Covered Parties")—shall not be held liable for:

• Personal Injury or Loss:Any injury, death, loss, claim, or damage.
• Unforeseen Events:Acts of God, accidents, or delays beyond our control.
• Incidental Damages:Any special, exemplary, punitive, or consequential damages arising from the use of (or inability to use) this website, or any products and services obtained through it.

Maximum Liability: In the unlikely event that a Covered Party is found liable for any loss or damage, you agree that the total liability shall not exceed the specific fee or charge assessed by Our Furniture for the request or transaction in question.

Indemnification

By using our website, you agree to defend, indemnify, and hold harmless Our Furniture and its affiliates from any and all claims, damages, costs, and expenses (including attorney’s fees) that arise from:

1. Site Usage:Your use or misuse of the Our Furniture website.
2. Intellectual Property:You certify that you own the rights or have the appropriate license for any images or content you provide to be reproduced as part of your order.

 

Final Policy Addendum

Gift Terms & Conditions

We are pleased to offer complimentary gifts as part of our special promotions. Please note the following regarding their fulfillment:

• Shipping Timeline:The expected shipping window for promotional gifts is 2 to 3 weeks.
• Separate Delivery:Gifts may ship separately from your main furniture order to ensure they are handled with care.

Leather Homogeneity & Natural Character

At Our Furniture, we use premium, authentic leather. Unlike man-made fabrics, which are mass-produced to be identical, every leather piece comes from a unique, natural hide.

• Natural Variations:Because no two hides are the same, you may notice subtle variations in texture, tone, and hue between our swatch samples and the final product you receive.
• Authenticity:These slight differences are not defects; rather, they are the hallmarks of genuine, high-quality leather that add character and soul to your furniture. By placing your order, you acknowledge and appreciate these natural variations.

Contact Information & Correspondence

We are here to assist you with any inquiries or support needs.

• Phone:800-939-3950
• Email:[email protected]

Legal Notice Regarding Communication: While we strive to address all inquiries promptly, Our Furniture does not guarantee the timely or accurate receipt of all electronic correspondence. The company is not legally obligated to act on or respond to submitted information unless otherwise required by law or specific service agreements.